Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. At Xcelnet, we define goals to achieve TQM adhering to established standards, such as the SEI’s Capability Maturity Models (CMM), International Organization for Standardization's ISO 9000 series or the Six-Sigma.

We will define a plan that is comprehensively covering organizational wide efforts, in creating an environment for continuous improvements to deliver high-quality products and services to your customers. At every stage we will divide into four sequential categories: plan, do, check, and act (the PDCA cycle), helping us to measure the success at every stage.

Our approach helps:

  • To ensure that the processes are continuously meeting specific requirements in terms of standards and measures and;
  • To ensure that all customers are satisfied even when their expectations change over time
  • Standards are yardsticks for measuring performance, quality, and duration
  • Normally companies are concerned with two types of standards: output standards and process standards