Accelerate your Enterprise IT Services in the Cloud

ServiceNow Offerings

ServiceNow is changing the way people work. With a service-orientated towards the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise.

ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more.

Support Customers:

  • By providing dedicated support and maintenance services, based either on a “time-and-material” or “fixed price” approach
  • By signing the maintenance and support contract and work with SLAs defined
  • By acting as the first line support and connection between ServiceNow support and customer
  • By delivering custom applications or functions within the ServiceNow platform as projects

Support other Partners:

If you are a ServiceNow partner and growing fast, you can encounter a lack of resources to support your customers at the expected level. Xcelnet Systems team can work for you and act as you in front of your customer. Some of the services we offer are -

  • ITIL expertise, process design, and consulting
  • Employee renting
  • First line support for customers based on fixed or time-and-material pricing
  • Implementation services
  • Integration services
  • Custom applications development

Virtual ServiceNow Admin Services:

If you don’t have the time or resources to administer your ServiceNow platform Xcelnet Systems Virtual Admin services can help. Our dedicated team of certified ServiceNow experts can supplement your admin resources to help you increase returns on your ServiceNow investment. And because the program is subscription based, you have the flexibility to choose how your hours are used:

  • Enhance requests (ServiceNow application development)
  • Remote technical working sessions
  • Ongoing maintenance
  • ServiceNow architecture consultation
  • Full support of day-to-day issues/questions that arise
  • Patch/release management
  • Customized documentation (Process/User Manual Materials)
  • Reporting configuration and maintenance
For more information or queries please contact us.